Better Talent - Philadelphia, PA

posted 4 months ago

Full-time - Mid Level
Philadelphia, PA

About the position

At Sosuite, we're pioneering a revolution in the way people live and travel! Our journey began in 2019, fueled by passion and an entrepreneurial spirit for transforming apartments into unique, playful, and homey suites for the modern traveler. We are constantly evolving to shape the future of hospitality. This is your chance to join us and be part of something incredibly special - with massive growth on the horizon. Our leadership team is unwavering in our commitment to prioritizing our staff's professional growth and well-being. As we expand across the United States, we're on the lookout for motivated individuals to be a part of our dynamic team. Apply today to join us and take on an important role as we continue to shape the future of hospitality. Are you a strategic thinker who loves systems and making things more efficient? We're looking for an Operations Manager to lead and elevate our hospitality and housekeeping division in Philadelphia. This is your opportunity to see your expertise and ideas create results as a key player in our growing company. As the Operations Manager for Hospitality & Housekeeping, you will oversee a variety of operational tasks across our properties, ensuring seamless execution and exceptional service. You'll work closely with senior management to solve problems, optimize processes, and maintain high standards. Your role will involve generating detailed reports, managing budgets, onboarding new apartments, and cultivating relationships with vendors and contractors. We're looking for someone with proven experience in operations management, ideally within the hospitality sector. While a background in vacation rentals is not mandatory, you must have the leadership skills to manage and inspire our housekeeping team. Your ability to use technology to streamline processes, strong communication abilities (Spanish speaking is a must), and organizational skills will be important drivers for our success. Your main goal is to establish a strong and efficient Housekeeping team to deliver an exceptional experience for our guests. Being willing to get hands-on in the field will aid you in achieving this goal. What's in it for you? A pivotal role in a forward-thinking company. Opportunities to innovate and improve our hospitality and housekeeping division. A collaborative environment that values your input and expertise. Competitive compensation and benefits. If you're ready to make a significant impact and lead a critical division within SoSuite, we want to hear from you. Join us and be part of a team that values excellence, creativity, and collaboration.

Responsibilities

  • Manage a diverse Housekeeping team, building processes and developing people.
  • Collaborate with senior management to solve problems and execute detailed operations.
  • Generate reports and optimize our software usage across the Housekeeping org - spreadsheets and software aptitude is key.
  • Partner with Field Operations and Maintenance, collaborating with these teams to provide an excellent guest experience.
  • Communicate with guests and residents both virtually and in person, ensuring prompt issue resolution and high satisfaction levels.

Requirements

  • Vacation rental or hotel leadership experience is required, preferably in operations management working with frontline workers.
  • Must be technology-forward - we operate using a strong tech stack (Breezeway, Guesty, Google Sheets, Notion, etc.).
  • Excellent verbal and written communication skills for interacting with guests, residents, and team members - Spanish speaking is a must.
  • Strong analytical and problem-solving skills to collaborate effectively with senior management.
  • Exceptional organizational abilities to manage multiple tasks.
  • Ability to work closely with Field Operations, Maintenance, and Central Operations teams to achieve or exceed objectives and key results.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Relocation assistance
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