Operations Manager (Hospitality)

Hospitality Services Sarl - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Accommodation

About the position

The Operations Manager at Hospitality Services is responsible for overseeing a portfolio of clients and leading front desk teams in Atlanta. This role focuses on building strong client relationships, ensuring service excellence, and managing team training and development. The ideal candidate will be passionate about delivering top-tier hospitality and will play a crucial role in maintaining client and employee satisfaction.

Responsibilities

• Cultivate enduring client relationships through regular face-to-face meetings
• Guarantee client and employee satisfaction
• Arrange and conduct weekly meetings
• Interview, recruit, and train new associates
• Act as a liaison between clients and internal teams to ensure the successful execution of services
• Inspire and lead associates to reach optimal service goals
• Account for the overall performance of the assigned region
• Handle recruitment, hiring, and onboarding of new associates and properties
• Respond to and manage emergency calls promptly and efficiently.

Requirements

• Proven work experience as a manager in hospitality or a related field
• Experience in delivering client-focused solutions
• Exceptional time and project management skills with a focus on improving inefficient processes
• Keen attention to detail and ability to adhere to deadlines
• Strong verbal and written communication skills
• Prior experience in the hotel or hospitality industry is a plus

Nice-to-haves

• Hospitality management: 3 years (Preferred)
• Hotel management: 3 years (Preferred)
• Leadership: 2 years (Preferred)

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance