Operations Manager III, Kuiper Production Operations

$131,900 - $178,100/Yr

Amazon - Everett, WA

Full-time - Mid Level

Everett, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Operations Manager III for Project Kuiper will oversee warehouse operations to ensure the delivery of fast, affordable broadband to underserved communities. This role requires balancing strategic planning with daily execution, managing a team of warehouse managers and technicians, and fostering a culture of inclusion and performance. The position involves hands-on management, labor planning, and supporting customer needs while driving operational improvements.

Responsibilities

• Hire, support, mentor, and motivate salaried and hourly workforce, promoting a culture of inclusion, innovation, and performance.
• Oversee daily execution of warehouse operations to deliver daily requirements with a focus on safety and quality.
• Deliver on the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound or inbound operations.
• Manage, grow, and develop a team of high-performing area managers, promoting a culture of inclusion, innovation, and performance.
• Lead large-scope Operations projects impacting overall Kuiper fulfillment operations, including implementing critical business initiatives across multiple sites.
• Define and evaluate process metrics/KPIs across sites to identify improvement initiatives from incoming material receipt to delivery to factory floors.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with support teams including Safety, Engineering, Quality, and Human Resources to develop plans to meet business objectives.

Requirements

• 3+ years of employee and performance management experience.
• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) or equivalent experience.
• Flexibility with shift assignment.
• Excellent analytical and problem-solving skills.
• Effective coaching and mentoring skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Demonstrated commitment to safety and quality.

Nice-to-haves

• 2+ years of performance metrics, process improvement or lean techniques experience (Lean Six Sigma certification - Green Belt and higher).
• Master's Degree in Engineering, Operations Research, Business Management, Business Administration, or equivalent.
• 3+ years of ERP experience, especially in SAP.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office, Smartsheet.
• Experience running facilities with robotics/automation.

Benefits

• Competitive salary based on market location and experience.
• Equity and sign-on payments may be provided as part of total compensation package.
• Full range of medical, financial, and other benefits.