Operations Manager - Inglewood, CA

$75,000 - $75,000/Yr

Wedriveu - Inglewood, CA

Full-time - Mid Level

Inglewood, CA

1,001-5,000 employees

Transit and Ground Passenger Transportation

About the position

The Operations Manager (OM) at WeDriveU is responsible for overseeing the daily operations of drivers and ensuring that all bus routes are effectively servicing client needs. This role involves supervising staff, implementing standard operating procedures, and communicating with clients and vendors. The OM will also support the General Manager and contribute to the development of company policies and procedures.

Responsibilities

• Supervise the daily activities of all drivers.
• Oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Ensure that all bus routes are constantly operating and adequately servicing the client's needs.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, training, etc.), train and develop new drivers.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Support the development of company policy and procedures.
• Support the General Manager as needed.

Requirements

• 3+ years' experience in Operations Management.
• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with intermediate to advanced Excel skills.
• Excellent customer service skills.
• Self-motivated with the ability to prioritize and problem solve.
• Prior knowledge of DMV policies and procedures is preferred but not required.
• Licensed Class B driver (Passenger and Air brakes endorsement) is a bonus but not required.

Nice-to-haves

• Work experience in public or private alternative transportation demand management (TDM) highly desirable.