Operations Manager (L3, 3rd Shift)

Deutsche Post DHL Group - Erlanger, KY

Full-time - Mid Level

Erlanger, KY

Couriers and Messengers

About the position

The Operations Manager at DHL Express is responsible for overseeing the operational activities at the CVG Hub in Erlanger, Kentucky, specifically during the 3rd shift. This role focuses on managing the physical manipulation of express cargo, ensuring safety, compliance with regulations, and meeting customer requirements. The Operations Manager will implement policies and procedures to enhance operational efficiency and quality control while leading a team of subordinates.

Responsibilities

• Manages and coordinates Hub operational activities to ensure the safe, timely and cost effective processing of air express cargo freight.
• Implements and directs quality control program for all operational areas.
• Establishes, monitors, and revises policies, procedures, and service standards for hub operations.
• Directs and ensures compliance with established DHL corporate, hub, gateway and airline policies, procedures and standards in accordance with government regulations.
• Establishes and maintains a record keeping system for all hub warehouse operations regarding volume, damages, safety incidents, productivity, etc.
• Communicates with systems operations control, load control, facilities maintenance, sort, ramp, gateway and US Customs to ensure efficient and safe operation of the hub.
• Oversees the loading and unloading of ULDs.
• Supervises the identification and segregation of non-conforming and dangerous goods cargo and informs the applicable department according to proper processes and procedures.
• Manages 2-5 subordinates; responsible for hiring, coaching, training, and developing staff.

Requirements

• 4 years experience in logistics, transportation, warehouse or industry related field preferred
• Minimum 2 (two) years of supervisory/managerial experience required
• BS/BA (preferred) with previous supervisory experience
• Advanced Level Skills in MS Word and Excel
• Strong communication (oral and written) skills
• Able to develop and promote personnel

Benefits

• Competitive compensation packages
• Range of programs, services and benefits that enhance personal lives