Operations Manager - Leasing

Yardi Systems - Atlanta, GA

Full-time - Mid Level

Remote - Atlanta, GA

Publishing Industries

About the position

The Operations Manager - Leasing at Tricon Residential is responsible for overseeing the marketing and leasing of vacant and upcoming homes within a designated portfolio. This role involves guiding the leasing team, ensuring compliance with marketing standards, and managing overall financial performance. The position emphasizes creating a positive sales culture, achieving portfolio metrics, and providing exceptional customer service to both internal and external clients.

Responsibilities

• Oversee the marketing and leasing of all vacant and coming soon homes within the designated portfolio.
• Create a fun sales culture and guide leasing consultants to achieve desired lead conversion ratios.
• Understand and achieve portfolio target metrics, goals, and overall performance to guide the team effectively.
• Hold weekly team meetings to gather feedback on pricing, home condition, and lead conversion.
• Ensure all marketing is compliant with TAH standards.
• Train team members and provide them with the appropriate tools to succeed.
• Enforce team compliance with schedules, policies, processes, and procedures.
• Forecast and manage occupancy timelines.
• Communicate promptly about company updates, financial results, and new objectives with team members.
• Review daily/weekly/monthly reporting for accuracy.
• Collaborate with other departments to meet timelines and expectations.
• Support team members in resolving prospect escalations.
• Create a roadmap for team members to meet company expectations and personal goals.
• Hold self and team accountable to budgets, goals, metrics, and company initiatives.

Requirements

• Bachelor's degree preferred or equivalent experience.
• At least 5 years of property management experience.
• Ability to analyze multiple data sets and make sound business recommendations.
• Excellent time management skills and adaptability to change.
• Strong written and verbal communication skills.
• Basic accounting and math skills, with excellent analytical skills.
• Desire for continuous development and knowledge of Yardi preferred.

Nice-to-haves

• Experience in customer service and financial acumen.
• Mid-level analysis skills.

Benefits

• Work from home on Mondays and Fridays, hybrid schedule.