Operations Manager - Leasing

Yardi Systems - Atlanta, GA

Full-time - Mid Level

Remote - Atlanta, GA

Publishing Industries

About the position

The Operations Manager - Leasing is responsible for overseeing the marketing and leasing of vacant and upcoming homes within a designated portfolio. This role involves managing marketing strategies, ensuring compliance, enhancing the prospect experience, and optimizing financial performance. The Operations Manager provides guidance to the leasing team, fostering a positive sales culture and ensuring that team members are equipped to meet their goals and the company's standards.

Responsibilities

• Oversee the marketing and leasing of all vacant and coming soon homes within the portfolio.
• Create a fun sales culture and guide leasing consultants to achieve lead conversion ratios.
• Understand and achieve portfolio target metrics and overall performance.
• Hold weekly team meetings to gather feedback and support the team in managing leads and leasing homes.
• Ensure all marketing is compliant with TAH standards.
• Train team members and provide them with the necessary tools for success.
• Enforce compliance with schedules, policies, and procedures for optimal performance.
• Forecast and manage occupancy timelines.
• Communicate promptly about company updates and objectives with team members.
• Review daily/weekly/monthly reporting for accuracy.
• Collaborate with other departments to meet timelines and standards.
• Support team members in resolving prospect escalations.
• Create a roadmap for team members to meet company expectations and personal goals.
• Hold self and team accountable to budgets, goals, and company initiatives.
• Provide excellent customer service to internal and external customers.
• Collaborate cross-functionally to resolve issues and provide feedback on processes.

Requirements

• BA/BS preferred or equivalent experience.
• At least 5 years of property management experience.
• Demonstrated attention to detail.
• Basic financial acumen.
• Ability to analyze multiple data sets and make sound business recommendations.
• Excellent time management skills.
• Excellent communication skills, both written and verbal.
• Ability to work well using mobile office electronic tools and systems.
• Basic accounting and math skills, excellent analytical skills.
• Excellent customer service skills required.
• Desire for continuous development.
• Knowledge of Yardi preferred.