Operations Manager - Leasing

Tricon American Homes - Atlanta, GA

Full-time - Mid Level

Remote - Atlanta, GA

10,001+ employees

Real Estate

About the position

The Operations Manager - Leasing is responsible for overseeing the marketing and leasing of vacant and upcoming homes within a designated portfolio. This role includes managing marketing efforts, ensuring compliance, enhancing prospect experiences, and optimizing financial performance. The Operations Manager provides guidance to the leasing team, fosters a positive sales culture, and collaborates with various departments to achieve company goals.

Responsibilities

• Oversee the marketing and leasing of all vacant and coming soon homes within the designated portfolio.
• Create a fun sales culture and guide leasing consultants to achieve desired lead conversion ratios.
• Understand and achieve portfolio target metrics, goals, and overall performance to guide the team effectively.
• Hold weekly team meetings to gather feedback on pricing, home condition, and lead conversion.
• Ensure all marketing is compliant with TAH standards.
• Train team members and provide them with the necessary tools for success.
• Enforce team compliance with schedules, policies, processes, and procedures.
• Forecast and manage occupancy timelines.
• Alert management of any potential habitability, legal, or escalated resident concerns.
• Communicate company updates, financial results, and new objectives with team members promptly.
• Review daily, weekly, and monthly reporting for accuracy.
• Collaborate with other departments to meet timelines and expectations.
• Support team members in resolving prospect escalations.
• Create a roadmap for team members to meet company expectations and personal goals.
• Hold self and team accountable to budgets, goals, metrics, and company initiatives.
• Provide excellent customer service to both internal and external customers.

Requirements

• BA/BS preferred or equivalent experience.
• At least 5 years of property management experience.
• Ability to analyze multiple data sets and make sound business recommendations.
• Collaborative team player with excellent communication skills.
• Ability to think critically and solve problems.
• Excellent time management skills and adaptability to change.
• Basic accounting and math skills, with excellent analytical skills.
• Desire for continuous development and knowledge of Yardi preferred.