Operations Manager LHWS

$100,000 - $200,000/Yr

Leaf At Home LTD - Elmwood, LA

Full-time - Mid Level

Elmwood, LA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Operations Manager at Leaf Home is responsible for managing and growing an assigned sales territory through effective leadership of independent contractor Sales Representatives. This role involves close collaboration with the Installation team to ensure accurate sales orders, timely product installation, and high levels of customer satisfaction. The Operations Manager will focus on maximizing productivity and sales effectiveness through team training and performance management, while also providing customer support and fostering effective communication within the team.

Responsibilities

• Effectively manage sales representative team within assigned territory.
• Maximize productivity and sales effectiveness through continual team training and proactive performance management.
• Ensure sales representatives meet or exceed established sales KPIs.
• Provide customer and sales support by responding to customer inquiries and requests.
• Work closely with the Installation department to ensure accurate sales orders and timely installation.
• Routinely review sales prefinance reports to identify areas of improvement and opportunities for assigned team and territory.
• Foster effective team communication through individual and team meetings.
• Perform other duties as assigned by supervisor.

Requirements

• High School Diploma or equivalent.
• Experience in outside sales, commissioned sales, in-home sales, or a related field.
• Excellent communication and organizational skills.
• Energetic and engaging interpersonal skills with the drive to succeed.
• Ability to overcome objections in the sales process.
• Experience managing conflict resolution and motivating others to perform at a high level.
• Ability to juggle various work activities and shift attention to meet demands of different stakeholders.
• Ability to thrive in a fast-paced, high-energy, team-oriented environment.
• Apply active listening skills and respond thoughtfully.
• Detail-oriented with a focus on task completion.
• Excellent verbal and written communication skills.
• Ability to logically connect ideas and solve complex problems.
• Ability to provide timely and empathetic help through various communication avenues.
• Ability to recognize and manage one's own emotions and foster positive working relationships.
• Self-driven in accomplishing business goals and adhering to policies.

Nice-to-haves

• Prior experience as an independent sales representative for Leaf Home.
• Experience managing sales territories and multiple sales representative teams.
• Bachelor's degree preferred.
• Bilingual - English and Spanish a plus but not required.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Gym membership
• Opportunities for advancement