Operations Manager, Life New Business

$61,000 - $113,000/Yr

National Life - Montpelier, VT

Full-time - Manager

Montpelier, VT

Insurance Carriers and Related Activities

About the position

The Manager of Life New Business Operations at National Life Group is a pivotal role that involves leading a dedicated team responsible for the efficient processing of life insurance applications. This position is based in either Montpelier, Vermont, or Addison, Texas, and is part of a company with a rich history of 175 years in the insurance industry. National Life Group is committed to a mission-driven approach, emphasizing the importance of their promises alongside the products they offer. The company fosters a flexible work environment that encourages growth and aligns with its core values: Do Good. Be Good. Make Good. In this role, the Manager will oversee a team comprising Case Managers, Replacement Technicians, and Policy Support personnel. The primary objective is to ensure that the team operates effectively and collaboratively with designated distribution partners, providing a seamless and satisfying application experience for clients. The Manager will implement individual and team goals that align with broader departmental and organizational objectives, fostering a culture of excellence and high performance through advanced coaching and development opportunities. The Manager will also be responsible for maintaining rigorous productivity and quality standards through comprehensive audits and reviews, addressing high-priority customer and agent inquiries with urgency, and ensuring that the team possesses a deep understanding of the company's products, services, and business processes. This position requires a commitment to professional development and a proactive approach to leadership, ensuring that the team is well-equipped to meet the demands of the business and exceed customer expectations.

Responsibilities

• Lead, mentor and manage Case Managers and transfer representatives across multiple sites.
• Ensure efficient processing of Life New Business applications.
• Manage the processing team to provide a satisfying life insurance application experience for distribution partners.
• Implement individual and team goals that align with departmental and organizational objectives.
• Foster a culture of excellence and high performance through coaching and development opportunities.
• Provide regular feedback and coaching to team members to support their professional development.
• Oversee and optimize production activities for multiple production sites, maintaining superior service standards.
• Uphold productivity and quality standards through comprehensive audits and reviews.
• Maintain comprehensive knowledge of products, services, systems, and business processes for operational efficiency.
• Address high-priority customer and agent inquiries with urgency and efficiency.
• Collaborate across distribution and enterprise-wide teams.

Requirements

• Bachelor's degree in a related field.
• 5-10 years of business experience in the life and annuity industry preferred.
• Solid understanding of distribution, marketing, and operations required.
• Strong leadership and command skills.
• Effective at motivating and managing vision and purpose.
• Demonstrated strength in building effective teams and developing direct reports.
• Strong written and verbal communication skills.
• Ability to meet established deadlines.
• Ability to successfully pass a background check that may include fingerprinting.

Benefits

• 401(k) retirement plan match
• Medical, dental, and vision insurance
• Company funded wellness account for director and below employees
• 10 paid holidays
• Generous paid time off plan (22 days of combined time-off for non-exempt employees)
• 6 weeks of paid parental leave
• 6 weeks of paid family leave after a year of full-time employment