Operations Manager - Maplewood

$37,482 - $44,990/Yr

Club Fitness - Maplewood, MO

Full-time - Mid Level

Maplewood, MO

Amusement, Gambling, and Recreation Industries

About the position

The Operations Manager at Maplewood Club Fitness is responsible for ensuring that all gyms maintain a clean, functional, and friendly environment. This role involves managing operational employees, fostering a positive work culture, and upholding the company's values and mission to enhance the quality of life through fitness. The Operations Manager will also engage in strategic planning and customer service excellence to meet organizational goals.

Responsibilities

• Ensure consistent service excellence by all team members, resulting in a clean, functional, and friendly environment and culture.
• Hire, train, and encourage team members to deliver Club Fitness service promise consistently.
• Provide effective decision-making regarding customer service issues.
• Heighten, develop, and foster a strong organizational customer service focused team.
• Contribute to short and long-term strategy planning, including initiatives geared toward organizational excellence.
• Assist with Club Staff workloads to ensure smooth and efficient business operation.
• Stay up to date with company policies and procedures to maintain consistency with Club Staff.
• Maintain an organizational culture that attracts, retains, and motivates top quality employees.
• Communicate and respond on all pertinent issues and concerns regarding staffing, sales, services, member issues, and employee relations to leadership.
• Assist with Member Incident Reports (MIRs) and Employee Incident Reports (EIR).
• Inventory for all operational needs of the Club.
• Assist with Help Desk tickets and follow-up with facility and equipment repairs.
• Schedule staff and assist with coverage as needed.
• Support leadership in maintaining a clean gym environment.

Requirements

• High School diploma or GED required.
• 18 years of age or older required.
• Previous experience in customer service, hospitality, and leadership preferred.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations with professionalism and a positive attitude.
• Strong multitasking abilities.
• Ability to work varying hours as needed, including evenings, weekends, and holidays.
• Ability to work outside normal work hours when dictated by workload.

Nice-to-haves

• Experience in the fitness industry.
• Knowledge of gym equipment and maintenance.

Benefits

• Flexible schedule