Operations Manager, Marketing & Communications

Unclassified - Bryan, TX

Full-time - Mid Level

Bryan, TX

10,001+ employees

About the position

The Operations Manager at Texas A&M University Health Science Center plays a crucial role in overseeing the daily operations of the Marketing and Communications department. This position is under the general direction of the Assistant Vice President of Marketing and Communications and is responsible for ensuring that all business operations and processes run smoothly. The Operations Manager will manage various aspects of departmental operations, including project management, employee relations, vendor management, promotional management, and budget oversight. This role is essential for understanding the unique operational needs of a geographically dispersed marketing and communications team and the financial processes of a complex organization like Texas A&M Health. In this position, the Operations Manager will work closely with leadership to develop and implement strategic and operational plans that align with the goals of the Office of Marketing and Communications. The role involves conducting in-depth analyses of operational functions, developing new processes as needed, and creating quantitative metrics to measure the impact of decisions and actions. The Operations Manager will also oversee office space assignments and prioritize capital requests, ensuring that the department's needs are met efficiently. Additionally, the Operations Manager will be responsible for personnel management, overseeing staff activities such as hiring, onboarding, and employee development. This role requires a collaborative approach, focusing on service excellence and data-driven decision-making. The Operations Manager will liaise with Business Services and Finance to manage fiscal matters, analyze financial reports, and maintain accurate budget records. Representing the department in the absence of the Department Head, the Operations Manager will ensure that administrative and fiscal matters are handled effectively and that the department responds to institutional requests in a timely manner.

Responsibilities

• Oversee the day-to-day administration of the Marketing and Communications department.
• Assist in the development and implementation of strategic and operational plans.
• Manage administrative matters related to marketing and communications.
• Conduct in-depth analyses of operational functions within the department.
• Develop and implement new or amended processes as needed.
• Develop quantitative metrics to measure operational impact of decisions and actions.
• Oversee office, storage, and studio space assignments and prioritization of capital requests.
• Develop programs and standards of performance to measure purchasing power and vendor opportunities.
• Support the preparation of major proposals from an administrative perspective.
• Serve as administrative liaison for departmental sponsorships and memberships.

Requirements

• Bachelor's degree in applicable field or equivalent combination of education and experience.
• 5 years of related experience in health care operations and/or marketing and communications operations.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong time management skills and ability to balance competing demands.
• Ability to remain calm under pressure and tactfully defuse stressful situations.
• Skilled in building processes, workflow strategies, and automation efficiencies.
• Solutions-oriented with a make-it-work attitude.
• Ability to conduct measurement and reporting.
• Ability to deal with confidential and sensitive situations/information.

Nice-to-haves

• Master's degree in business administration/operations or related discipline.
• 8 years equivalent combination of education and experience in business administration/operations.
• Supervisory/management experience.
• Experience in vendor management.
• Related experience in a marketing and communications setting.
• Project management experience.
• Thorough knowledge of higher education tools, best practices, policies, and procedures.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D insurance.
• Flexible spending accounts and long-term disability insurance.
• 12-15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatically enrolled in the Teacher Retirement System of Texas.
• Free exercise programs and release time for health and wellness.
• Access to free LinkedIn Learning training and limited financial support for conferences and workshops.
• Educational release time and tuition assistance for completing a degree while employed.