Operations Manager - NC

$65,000 - $65,000/Yr

Maxs Services - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Accommodation

About the position

The Operations Manager at Max's Services is responsible for leading logistics and task assignments for installation teams across multiple states. This role is crucial for ensuring projects are completed on time and within budget while maintaining high-quality standards. The position requires strong leadership skills and the ability to optimize resources and processes to support the company's growth in the appliance installation sector.

Responsibilities

• Assign the routes, tasks, and responsibilities of installation teams in Max's Services
• Receive work requirements and optimize routes, installers, and times, achieving the correct equipment for the specific task and in the shortest possible time
• Recruit, train, and supervise installation teams
• Provide leadership to the entire Installation team to achieve the completion of projects on time and with the required quality
• Maintain constant communication between the Builder, Supplier and/or Customer, ensuring coordination between all parties
• Implement and ensure quality control standards in all company processes
• Carry out audits and constant visits to ensure high levels of quality in processes and service
• Optimize the use of resources, equipment, and employees to achieve the established goals in the most efficient way possible
• Develop and execute budgets for regional operations
• Monitor expenses and identify opportunities for spending efficiency without compromising service quality
• Establish relationships with customers and suppliers to negotiate terms and agreements beneficial to the company
• Ensure compliance with safety standards under industry regulations and standards
• Implement and monitor safety protocols to minimize workplace accidents
• Prepare regular reports with KPIs (Key Performance Indicators) for General Management, while identifying trends and opportunities for improvement based on data
• Stay informed about trends and advancements in the industry to constantly implement these improvements in the company
• Develop training programs for the team to increase their technical level
• Facilitate communication between departments and teams within their region, as well as between them and General Management
• Address operational challenges in a timely manner and implement effective and preventive solutions
• Identify opportunities for improvements to existing processes and implement best practices
• Identify and address risks in the operation and develop strategies to mitigate them
• Implement contingency plans to address unforeseen challenges
• Handle customer interactions with professionalism and attending to requirements effectively
• Comply with all company protocols: Security, Installation, Operations, Customer Interaction and Situation Management
• Supervise and ensure compliance with the Protocols by your team
• Assist in all requirements of the Managers in the projects

Requirements

• Leadership skills
• Analytical capacity
• Teamwork skills
• Ability to work under pressure
• Driver's License
• Advanced/Conversational English level (MANDATORY)
• Previous managerial experience in Construction projects or similar

Benefits

• Salary to be negotiated
• Continuous training
• Travel expenses covered by the company
• Opportunities for growth in the company
• Supportive and dynamic work environment