Operations Manager OEM

Aimbridge Hospitality - Normal, IL

Full-time - Mid Level

Normal, IL

1,001-5,000 employees

Accommodation

About the position

The Operations Manager OEM at Aimbridge Hospitality is responsible for overseeing routine operational tasks and supervising various departments within the hotel to ensure guest satisfaction and efficient hotel operations. This role supports the General Manager in achieving hotel profitability through effective management of back-of-house operations, including Housekeeping, Engineering, Food & Beverage, and Front Office. The position requires a focus on employee development, compliance with operational standards, and maintaining high service quality in the absence of the General Manager.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality's dress code.
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Assist the General Manager in recruiting, hiring, and training for Guest Services based on occupancy.
• Participate in weekly meetings with Front Desk to address oversell settings and react accordingly.
• Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation.
• Assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs.
• Ensure that employees are attentive, friendly, courteous, and efficient in their interactions with guests and management.
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Complete required corporate training modules and become certified to train those as required.

Requirements

• At least 3 years progressive experience in a Rooms or F&B department at a hotel, or a 4-year college degree with 1 to 2 years' experience, or a 2-year college degree with 2 years of experience in a Rooms or F&B department at a hotel.
• Previous supervisory experience required.
• Proficient in Windows Operating Systems.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful high-pressure situations and maintain composure under pressure.
• Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information from disparate sources and adjust to meet specific needs.
• Effective communication skills to listen, understand, clarify, and resolve concerns raised by co-workers and guests.
• Ability to work with financial information and perform basic arithmetic functions.

Benefits

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan