Operations Manager OEM

$64,480 - $90,058/Yr

Kissel Uptown Oakland, In The Unbound Collection By Hyatt - Oakland, CA

Full-time - Mid Level

Oakland, CA

1,001-5,000 employees

Accommodation

About the position

The Operations Manager at Kissel Uptown Oakland is responsible for overseeing routine operational tasks and supervising various departments within the hotel. This role focuses on ensuring guest satisfaction and efficient hotel operations in the absence of the General Manager. The Operations Manager will work closely with department heads to drive hotel profitability through effective management of resources and staff development.

Responsibilities

• Supervise back of the house operating departments in the absence of the General Manager.
• Ensure guest satisfaction and efficient hotel operations.
• Assist the General Manager in achieving hotel profitability through revenue generation and cost control.
• Maintain compliance with Aimbridge Hospitality standards and regulations.
• Participate in required Manager on Duty (M.O.D.) coverage as scheduled.
• Assist in recruiting, hiring, and training for Guest Services based on occupancy.
• Conduct weekly meetings with Front Desk to address oversell settings and react accordingly.
• Ensure training in service standards is taking place in each department.
• Maintain a professional working relationship and promote open lines of communication with managers and employees.

Requirements

• At least 3 years of progressive experience in a Rooms or F&B department at a hotel, or a 4-year college degree with 1-2 years of experience, or a 2-year college degree with 2 years of experience in a Rooms or F&B department.
• Previous supervisory experience required.
• Proficient in Windows Operating Systems.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful, high-pressure situations.

Nice-to-haves

• CPR Certification
• First Aid Certification
• Hotel experience
• Experience with Apache Hive

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
• Daily Pay option