Operations Manager OEM

$55,720 - $83,580/Yr

Fairfield Colorado Springs - Colorado Springs, CO

Full-time - Mid Level

Colorado Springs, CO

1,001-5,000 employees

About the position

The Operations Manager OEM is responsible for overseeing routine operational tasks and supervising staff in various departments of the hotel. This role ensures guest satisfaction and efficient hotel operations in the absence of the General Manager. The Operations Manager will focus on achieving hotel profitability through revenue generation, cost control, and the development of associates, while also supporting various operational areas such as housekeeping, engineering, food and beverage, and front office operations.

Responsibilities

• Supervise back of the house operating departments in the absence of the General Manager.
• Ensure guest satisfaction and efficient hotel operations.
• Assist the General Manager in achieving hotel profitability through revenue generation and cost control.
• Maintain high standards of personal appearance and grooming according to brand standards.
• Comply with certification requirements applicable to the position, including Food Handlers and Alcohol Awareness certifications.
• Assist in creating a positive team-oriented environment focused on guest satisfaction.
• Participate in required Manager on Duty (M.O.D.) coverage as scheduled.
• Ensure training in service standards is taking place in each department.
• Assist in recruiting, hiring, and training for Guest Services based on occupancy.
• Maintain compliance with Preventative Maintenance and Deep Cleaning Programs.

Requirements

• At least 3 years of progressive experience in a Rooms or F&B department at a hotel, or a 4-year college degree with 1-2 years of experience, or a 2-year college degree with 2 years of experience in a Rooms or F&B department.
• Previous supervisory experience required.
• Proficient in Windows Operating Systems.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful, high-pressure situations.

Nice-to-haves

• CPR Certification
• First Aid Certification
• Hotel experience

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
• Daily Pay option available