Operations Manager,Pathways

About the position

The Operations Manager at Amazon is responsible for leading and developing a team of salaried and hourly employees within the operations network. This role focuses on maintaining high levels of safety, quality, attendance, and performance while ensuring customer orders are delivered accurately and timely. The Operations Manager will utilize data-driven decisions and analytical problem-solving to drive productivity and efficiency improvements.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Requirements

• A completed Bachelor's Degree from an accredited university OR 2+ years Amazon experience
• 3+ years of direct management experience for salaried employees and their performance
• Willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays

Nice-to-haves

• Experience managing a team of 2+ salaried employees and 70+ indirect employees
• Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma
• Demonstrated problem solving skills and analytical skills
• Excellent customer service skills, communication skills and interpersonal skills
• Track record of meeting or exceeding department performance goals
• A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• Experience in military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.