Operations Manager - Personal Injury

$180,000 - $250,000/Yr

Brandon J Broderick - River Edge, NJ

Part-time - Senior

River Edge, NJ

Professional, Scientific, and Technical Services

About the position

The Personal Injury Operations Manager at Brandon J. Broderick, Attorney At Law, is responsible for overseeing the firm's daily operations, ensuring efficient processes, effective client service, and alignment with business goals. This role involves collaboration with various teams to streamline workflows, manage administrative functions, and drive strategic initiatives aimed at improving service delivery and profitability.

Responsibilities

• Develop, recommend, and implement operational strategies that align with the firm's business goals.
• Oversee state expansion operational plans, assets, and technology.
• Manage the execution of state expansion plans, ensuring operational readiness in new locations.
• Implement process improvements to optimize case flow, client communication, and document management.
• Ensure compliance with regulatory and legal requirements by building necessary controls.
• Build and implement performance-based management reporting and expectations.
• Foster a positive work culture and employee engagement to strengthen the firm's reputation.
• Participate in staff performance evaluations and provide ongoing training to improve productivity.
• Oversee hiring and onboarding processes for operations support members and functional department managers.
• Drive engagement initiatives to improve Employee Net Promoter Score (ENPS).
• Ensure effective communication standards between attorneys, paralegals, and clients.
• Implement improved technology solutions for communication and case management.
• Oversee training on case management and communication across the organization.
• Implement improved handoff processes as cases move through their lifecycle.
• Collaborate with accounting and finance departments to drive revenue-producing process improvements.
• Analyze case profitability, control costs, and ensure proper resource use.
• Monitor financial performance and generate reports for partners.
• Oversee implementation and maintenance of case management flows and IT infrastructure.
• Implement systems to improve AI, document automation, e-discovery, and case tracking.
• Work with business leadership on marketing and business development initiatives.
• Analyze client satisfaction and lead generation data to inform business strategies.
• Ensure compliance with legal standards, including client confidentiality and data protection.
• Manage risk through diligent monitoring of case management practices.

Requirements

• Bachelor's degree in Business Administration, Management, Law, or related field (Master's preferred).
• 5-7 years in operations management, preferably in legal services.
• Familiarity with personal injury law or legal case management.
• Strong communication and interpersonal abilities.
• Proficient in case management systems and legal technology.
• Financial acumen, including budgeting and profitability analysis.
• Proven ability to lead and develop teams.
• Experience in performance evaluations and employee engagement.
• Commitment to exceptional client service and communication.
• Knowledge of legal regulations and risk management practices.
• Familiarity with legal software, AI, and document automation.
• Experience in coordinating marketing initiatives and analyzing client data.
• Strong organizational skills and attention to detail.
• Adaptability in a fast-paced environment.
• Commitment to continuous improvement.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Sick Time