Operations Manager Sales, Leadership, & Restoration Focus

$60,000 - $60,000/Yr

ServiceMaster - Decatur, AL

Full-time - Mid Level

Decatur, AL

Administrative and Support Services

About the position

The Operations Manager at ServiceMaster Restore is responsible for overseeing business operations, driving sales efforts, and leading internal teams with a strong focus on restoration activities. This role involves building relationships with clients, managing staff performance, and ensuring high-quality execution of content restoration projects. The ideal candidate will have a blend of sales experience, leadership skills, and a passion for operations and restoration.

Responsibilities

• Establish and nurture relationships with key clients, including Mitigation Company owners and Property Management companies.
• Actively represent the company at local networking events and trade shows to generate new leads.
• Drive sales and business growth by identifying opportunities and executing strategies to expand the customer base.
• Participate in initial site inspections for new losses to understand client needs.
• Lead a team of technicians and support staff, providing direction and mentorship.
• Mentor and develop team members, fostering a culture of accountability and collaboration.
• Track staff performance and create an environment for growth and continuous improvement.
• Oversee content pack-out projects, ensuring proper procedures are followed for sorting and inventorying.
• Collaborate with warehouse staff to maintain a clean and efficient workspace.
• Ensure all content restoration processes are executed efficiently and meet quality standards.
• Maintain professional communication with homeowners, adjusters, and contractors.
• Gather and create content for the company's digital media platforms.

Requirements

• High school diploma (college degree preferred)
• Proven sales experience with a track record of meeting or exceeding goals
• Minimum of 3 years of management experience in a service-oriented or fast-paced industry
• Exceptional communication skills (both verbal and written)
• Valid driver's license and insurable driving record
• Strong leadership and team management skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Highly organized, detail-oriented, and adaptable
• Ability to work independently and as part of a team

Nice-to-haves

• Experience in restoration or a similar field
• Experience in digital media content creation

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Paid time off
• Vision insurance
• Life insurance
• Company vehicle for work-related travel
• Ongoing training and opportunities for advancement