Operations Manager - Scaffold

$58,410 - $80,314/Yr

Sunbelt Rentals - Richmond, VA

Full-time - Mid Level

Richmond, VA

Rental and Leasing Services

About the position

The PC Operations Manager at Sunbelt Rentals is responsible for overseeing operations at the Profit Center, focusing on customer service, employee development, fleet utilization, and maximizing profits. This role involves ensuring compliance with company policies, maintaining high customer service standards, training staff, and managing operational efficiencies.

Responsibilities

• Work with Profit Center Manager to develop and maintain rental operation standards
• Ensure the Profit Center is in compliance with company policies and procedures
• Ensure customer service levels are held above standards
• Maintain a consistent message to be delivered by all customer service team members
• Train and develop rental operations staff
• Quality equipment improvement and reduction of driver time loading
• Quality control of fleet and management of cost associated with rental
• Coach employees to work together and create a game plan for employees to follow
• Motivate through constant evaluation and review
• Set clear and measurable objectives for the entire team
• Direct various staff members in the performance of their store-related positions
• Develop, evaluate and motivate staff
• Maximize operational efficiencies
• Recommend new processes where needed to improve quality and cost
• Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations
• Manage human resource administration (payroll/scheduling/paperwork, etc.)
• Explain the billing procedure to customers and develop customer trust and understanding
• Assist customers in determining their rental needs by applying product knowledge
• Responsible for the management of the Yard
• Perform daily and weekly truck audits
• Communicate inventory levels to management
• Hold daily meetings to discuss daily objectives and safety issues
• Maintain well organized and safe premises

Requirements

• 3 Years in the rental equipment or construction industries
• 1 Year of Operations Management or related/retail management experience
• Excellent management and leadership skills
• Exceptional organization skills
• Exceptional problem solving skills; able to identify problems and implement corrective actions
• Excellent knowledge of construction equipment required
• Ability to effectively communicate
• Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Wellbeing programs
• Retirement plan with employer matching contributions