About the position
The Seattle-Tacoma International Airport's Operations Manager is primarily responsible for overseeing all functions and the upkeep of the airport advertising program on-site. This role requires daily presence at the airport and involves direct collaboration with Regional Operations Managers, Market Managers, Account Executives, and advertising clients, as well as Airport Management staff. The Operations Manager plays a crucial role in the success of the business by planning and executing airport operations while ensuring continued revenue generation. The Operations Manager will manage advertising program assets, operations, and in-field personnel (if applicable) at the Seattle-Tacoma International Airport (SEA). All work is performed on-site at the airport, where the Operations Manager acts as the frontline of operations for the airport contract, providing the highest level of service, urgency, and communication to airport partners, sales Account Executives, and external clients. Establishing and maintaining strong working relationships with Airport Management and facilities staff is essential. Additionally, the Operations Manager will oversee all advertising program inventory within the airport, ensuring it is maintained in ‘like new’ condition while adhering to company operational Standards of Excellence. This includes troubleshooting and deploying plans of action to repair or replace printed or digital inventory as needed, monitoring CCA digital advertising networks, and managing third-party service/maintenance and tech support contractors. The role also involves performing weekly market program audits of all advertising display inventory to ensure functionality and cleanliness, providing Proof of Posting photographs of client campaigns, and working with the Regional Operations Manager to create and manage the capital investment budget for revenue-generating resources and ongoing operational expenses.
Responsibilities
- Oversee all functions and upkeep of the airport advertising program on-site.
- Collaborate with Regional Operations Managers, Market Managers, Account Executives, and advertising clients.
- Establish and maintain strong working relationships with Airport Management and facilities staff.
- Manage advertising program assets and operations at the Seattle-Tacoma International Airport.
- Ensure all ad program inventory is maintained to ‘like new’ condition.
- Troubleshoot and deploy plans of action to repair or replace printed or digital inventory.
- Monitor CCA digital advertising networks and uploaded client content for digital campaigns.
- Manage and coordinate third-party service/maintenance and tech support contractors.
- Perform weekly market program audits of all advertising display inventory.
- Provide Proof of Posting photographs of client campaigns in accordance with company policy.
- Work with Regional Operations Manager to create and manage capital investment budget.
Requirements
- Bachelor's degree preferred, or equivalent combination of education, training, experience, or military experience.
- 3+ years of related experience with increasing levels of responsibility preferred.
- Ability to read, analyze and interpret verbal and written requests and directions.
- Must have ability to learn and use company and customer systems.
- Ability to understand and troubleshoot basic digital components.
- Ability to read and comprehend engineering blueprints.
- Clear understanding of general building codes and permitting procedures.
- Good computer skills including Microsoft Office Word and Excel.
Nice-to-haves
- Digital signage, A/V equipment, and/or electronics background preferred.
Benefits
- Multiple Medical, Dental, and Vision Plans to choose from
- Health Care Spending Accounts (HSA and FSA Options)
- Dependent Care Flexible Spending Account
- Optional Short Term and Long Term Disability Plans
- Company Paid Employee Life and AD&D Insurance
- Supplemental Life and AD&D Insurance (Employee/Spouse/Child)
- Voluntary Benefits: Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance
- Pre-Tax Commuter Spending Account
- Employee Assistance Program (EAP)
- 401(k) Savings Plan with company match
- Paid Time Off (Accrued Vacation and Sick Plans)
- Discounted Gym Memberships
- Professional Development Opportunities
- Employee Resource Groups
