Operations Manager Security

Allied Universal - Irving, TX

Full-time - Mid Level

Irving, TX

Administrative and Support Services

About the position

The Operations Manager for Security at Allied Universal is responsible for overseeing staffing, scheduling, and payroll processing for Security Professionals at assigned client sites. This role involves maintaining communication with staff, managing employee performance, and ensuring compliance with company policies. The Operations Manager plays a crucial role in maintaining high employee morale and low turnover rates while ensuring operational efficiency.

Responsibilities

• Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner.
• Regularly evaluates low-performing employees for replacement, upgrade, or transfer.
• Maintains and publishes weekly Open Post List and actively manages job openings within division/branch.
• Creates, modifies, and manages post schedules in Winteam to ensure adequate coverage at all times.
• Ensures schedules are properly maintained in WinTeam and updated regularly.
• Maintains a qualified, sufficient pool of rovers for backfill of vacant positions as needed.
• Receives weekly time-sheets and updates Winteam schedules as necessary.
• Runs bi-weekly payroll according to company procedures.
• Ensures records are properly maintained and updated to reduce payroll errors.
• Resolves payroll discrepancies in a timely and efficient manner.
• Follows all company policies regarding timekeeping procedures and conducts weekly audits of timekeeping records.
• Processes requests for final paychecks, anniversary bonuses, and other pay-related issues.
• Acts as a Company representative in unemployment hearings, workers' compensation hearings, and other related matters.
• Conducts disciplinary and counseling sessions with Security Professionals as needed.
• Maintains regular proactive contact with Security Professionals to ensure effective utilization and training.
• Reviews 'No Hours Report' with branch Human Resource staff weekly.
• Maintains high employee morale and low turnover through effective communication and problem resolution.
• Ensures a smooth running operation by enforcing post-specific policies and procedures.
• Prepares and runs all required reports as directed by managers.

Requirements

• Minimum high school diploma or equivalent.
• Minimum three (3) - five (5) years of professional-level experience managing non-exempt employees in a fast-paced service organization.
• Ability to secure a valid Guard License if required by the state.
• Must successfully complete a behavioral assessment, background/reference evaluation, and a post-offer/pre-employment drug and alcohol test.
• May require a current state driver's license and reliable transportation.
• Ability to write effective and concise reports and document investigations and counseling sessions.
• Demonstrated working knowledge of personal computers and Microsoft Office software.
• Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop.
• Demonstrated customer service orientation and ability to interact with all levels in the organization.
• Ability to de-escalate situations before they become hostile or unpleasant.
• Energetic and focused personality with the ability to prioritize multiple assignments and manage deadlines.
• High level of integrity and ability to apply rules and policies consistently.
• Outstanding verbal and written communication skills.

Nice-to-haves

• Prior security industry and/or military experience.
• College degree or coursework.
• Prior experience in the security industry, law enforcement, military, and/or customer service.
• Experience in scheduling, operations, and/or employee management in a service-related industry.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Eight paid holidays annually
• Five sick days
• Four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly.