Operations Manager - Specialized Asset Support Services

Wells Fargo - St. Louis, MO

Full-time - Mid Level

St. Louis, MO

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking an Operations Manager as part of the Trust Specialty Asset Services Support team within Wealth and Investment Management Operations. The Operations Manager will oversee a production processing subset of the full Trust Specialty Asset Services Support team, focusing on specific activities in support of oil, gas, mineral, real estate, and insurance assets, along with other specified trust functions as deemed applicable. This role is critical in ensuring that specialized asset functions meet regulatory guidelines in support of risk management and compliance. In this position, you will manage and develop one or more specialized trust services and operations functional teams within the Operations area, which involves complex and risk-laden functional areas. You will be responsible for developing strategies to improve staffing processes and engaging stakeholders and internal partners associated within the Operations area. A key aspect of this role is to build out a team by quickly learning new processes and procedures, then training team members accordingly. You will identify opportunities for process improvement and risk control development, escalating issues to more experienced management as necessary. Additionally, you will provide training, performance evaluation, and coaching of less experienced team members. Decision-making and issue resolution regarding resources, objectives, and operations of the functional area will be part of your responsibilities to meet business objectives. You will also interpret and develop policies and procedures for operational functions with low to moderate complexity within your scope of responsibility, while providing oversight for budget and financial performance. Collaboration and influence across all levels of professionals, including more experienced managers, will be essential as you lead your team to achieve objectives and meet the daily functions of Specialty Asset Services Support operations. You will manage the allocation of people and financial resources for Operations and mentor and guide the talent development of your direct reports, assisting in hiring talent as needed.

Responsibilities

• Manage and develop one or more specialized trust services and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensuring specialized asset functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Build out a team by quickly learning new processes and procedures to then train team members on
• Identify opportunities for process improvement and risk control development and escalate issues to more experienced management
• Provide training, performance evaluation, and coaching of less experienced team members
• Make decisions and resolve issues regarding resources, objectives, and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives and meet daily functions of Specialty Asset Services Support operations
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Nice-to-haves

• 4+ years experience in brokerage/wealth management operations
• Knowledge and understanding of property and real estate insurance
• Exposure to Wells Fargo Trust operations applications and systems such as: SEI Trust 3000 and TRMS (Trust Money Movement Systems)
• Strong critical thinking skills, combined with high attention to detail and accuracy
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to quickly learn business operations and processes
• Excellent verbal, written, and interpersonal communication skills