Operations Manager VitalRecords

$50,000 - $60,000/Yr

Vital Records Holdings - Worcester, MA

Full-time - Mid Level

Worcester, MA

About the position

The Operations Manager at Vital Records Holdings LLC is responsible for overseeing the operational processes within the records center, ensuring quality improvements, managing personnel, and maintaining efficient facilities. This role requires a focus on customer service, budget control, and inventory management, while also fostering a positive work environment and meeting operational benchmarks.

Responsibilities

• Implement quality concepts throughout operational processes to drive continuous improvements.
• Supervise records center/vault operations and delivery service.
• Maintain proper staffing levels and manage personnel, including hiring and training employees.
• Work with the Area Vice President and Director of Operations to enhance the company's quality program.
• Control budget, report on budget status, and take corrective actions to ensure fiscal responsibility.
• Maintain clean and efficient facilities, including vehicle and equipment maintenance.
• Oversee daily records center/vault operations, including auditing paperwork and reconciling vault inventories.
• Conduct and supervise bay audits to ensure accuracy and compliance.
• Provide courteous and attentive customer service, maintaining a professional image in all interactions.

Requirements

• High school diploma or GED.
• Valid driver's license.
• Forklift certification.
• 3-5 years of supervisory experience preferred.
• Problem-solving skills and experience in implementing quality concepts in a service industry.
• Detail-oriented work style and strong organizational skills.
• Willingness to take responsibility for daily operations, including covering shifts and handling emergencies.
• Ability to perform physical work as needed.