Operations Manager (WMS 2) DOH8453

$86,460 - $113,988/Yr

State of Washington - Tumwater, WA

Full-time - Mid Level

Remote - Tumwater, WA

Executive, Legislative, and Other General Government Support

About the position

The Operations Manager (WMS 2) is a full-time, permanent role within the Health Services Quality Assurance Division, responsible for leading teams and managing business operations in a fast-paced environment. This position focuses on improving patient safety by overseeing the Complaint Intake/Compliance, Case Management, and Administrative units, while also supporting business continuity and office-wide operations. The Operations Manager provides technical and professional expertise in budget management, quality improvement, policy implementation, performance management, public disclosure, and data reporting. As a member of the management team, this role involves independent decision-making and collaboration across various departments to enhance operational effectiveness.

Responsibilities

• Manage the Complaint Intake/Compliance, Case Management, and Administrative units.
• Support business continuity functions and office-wide operations.
• Provide technical and professional expertise in budget, quality improvement, policy, performance management, public disclosure, and data reporting.
• Interpret and implement existing Departmental policies throughout the managed units.
• Make recommendations for new policies and legislative proposals for agency leadership.
• Promote effective communication and collaboration across the office, division, and agency.

Requirements

• Six or more years of experience in public health, health care administration, public administration, business administration, criminal justice, law, law enforcement, or a related field, with two years managing professionals in these areas.
• Bachelor's degree in a relevant field with two years of experience managing professionals in public health or related areas.
• Demonstrated knowledge and competency in managing resources and improving performance outcomes in a regulatory or public health environment.
• Familiarity with state laws and federal regulations related to HSQA.
• Ability to use computer word processing and input data into databases, with effective oral and written communication skills.
• Experience working with sensitive, confidential, and high-security materials.

Nice-to-haves

• Technical expertise in health professions regulation or discipline, including familiarity with state laws and regulations.

Benefits

• Flexible/Hybrid work environment
• Competitive benefits package
• Work-life harmony