Operations Manager

$63,000 - $67,000/Yr

Virginia Beach Convention Center - Virginia Beach, VA

Full-time - Mid Level

Virginia Beach, VA

Administrative and Support Services

About the position

The Operations Manager at the Virginia Beach Convention Center is responsible for overseeing the daily operations and administrative functions of the venue, ensuring exceptional service delivery and maximizing productivity. This role involves strategic planning, financial management, and collaboration with various departments to create memorable events while maintaining high standards of customer satisfaction and operational efficiency.

Responsibilities

• Develop and implement business strategies for driving and maximizing food, beverage, and merchandise sales.
• Serve as a leadership role model and create an exceptional employment experience for staff.
• Create an environment where exceptional service and dining experiences are delivered to each customer.
• Plan and execute all operations activities against forecasted daily business volume.
• Manage and maximize the productivity of operations and administrative staff.
• Direct and coordinate resources, tasks, requirements, and processes related to the unit's operating budget.
• Provide support and hands-on assistance to plan, prepare, oversee, report, and reconcile ongoing business activities.

Requirements

• 3-5 years previous operations leadership experience in a complex food service environment.
• Bachelor's degree and/or appropriate combination of education and work experience.
• Significant expertise in food and beverage management with a catering/concessions emphasis.
• Up-to-date certifications for safe food handling and responsible alcoholic beverage service.
• Demonstrated financial acumen with strong background in P&L management.
• Proven track record for sales and leadership success.
• High proficiency in all Microsoft Office programs.
• Ability to communicate effectively both orally and in writing.

Nice-to-haves

• LEED Certification
• Experience in developing operating budgets
• Tech-savvy with the ability to interface with various organizational functions.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid sick time