Operations Manager

AbsoluteCARE Medical and Pharmacy - Dayton, OH

Full-time - Mid Level

Onsite - Dayton, OH

About the position

The Operations Manager at AbsoluteCare Medical and Pharmacy plays a critical role in overseeing various administrative functions to ensure the efficient operation of the center. This position supports the Regional Director of Clinical Operations and is responsible for implementing and evaluating policies and procedures across multiple departments, including front desk operations, referrals, medical records, housekeeping, and security. The role emphasizes patient-centered care and collaboration with other departments to enhance service delivery and quality assurance.

Responsibilities

• Serve as the first line support resource for the (Regional) Director, Clinical Operations.
• Manage front office/patient access operations and communications, transportation, referrals, medical records, housekeeping, and security.
• Oversee front desk operations including answering member calls, scheduling appointments, and triaging member issues.
• Problem-solve daily operational issues and collaborate with other departments for quality assurance monitoring.
• Implement and evaluate policy, procedure, and program content.
• Select, orient, train, counsel, discipline, and direct staff within areas of responsibility.
• Conduct quality assurance activities through reviews, meetings, and reports.
• Evaluate and monitor program needs and address unmet needs systematically.
• Collaborate with the compliance team to ensure standards are met.
• Maintain and manage administrative supplies efficiently.
• Organize recruitment and orientation for staff under area of responsibility.
• Conduct investigations of patient and family grievances or complaints.
• Organize and coordinate office projects and participate in meetings as necessary.
• Direct staff participation in fire drills and disaster evacuations.
• Administer time management for staff and promote core values.

Requirements

• Associate degree required; bachelor's degree preferred.
• Minimum of 3 years' experience with bachelor's degree or 5 years with associate degree in managing a physician practice.
• Experience in a PCMH or primary care office is preferred.
• Knowledge and experience with medical billing and coding.
• Excellent computer skills, including knowledge of Microsoft Office.
• Excellent organizational skills.
• Patient-centered focus and ability to multi-task.

Nice-to-haves

• Experience in a PCMH or primary care office is preferred.