Operations Manager

GardaWorld - Little Rock, AR

Full-time - Mid Level

Little Rock, AR

Administrative and Support Services

About the position

The Operations Manager at GardaWorld Cash is responsible for overseeing various functions and activities to achieve specific site goals. This role involves managing the quality and cost-effectiveness of services, ensuring compliance with operational standards, and leading a team of employees in a fast-paced cash management environment.

Responsibilities

• Manages various functions/activities to meet specific goals of the Site.
• Participates in site budget and goal planning.
• Ensures the highest quality and most cost effective service by monitoring quality reports, productivity measurements and expense analyses.
• Advocates and aggressively supports high quality standards.
• Responsible for the interviewing, processing and training of employees.
• Responsible for rewarding, coaching, counseling and disciplining employees.
• Conducts regular staff meetings to obtain feedback on important issues as well as feedback on departmental concerns.
• Devises cross training matrix that provides adequate backup for all positions.
• Conducts weekly audits on various function activities to ensure high quality standards are achieved.
• Studies departmental reports to confirm daily work is being processed accurately and within contractual obligations.
• Ensures approved payroll, incentives, worker's compensation and accident reports are completed accurately and in a timely manner.
• Masters Money Manager System and is proficient in the knowledge of coin room tasks and procedures.
• Reports serious operational problems to senior management.
• Communicates all operational problems to the Client Services group that might compromise customer service.
• Analyzes system problems and acts as a liaison with ATSIIS Support to resolve issues in a timely manner.
• May be required to attend training courses designed to improve job performance.

Requirements

• Minimum of 3-5 years Operations management experience.
• Strong knowledge of armored operations, currency processing and bank operations experience preferred.
• Bachelor's degree in Business Management or comparable combination of education and work experience is required.
• Good working knowledge of Microsoft Office for Windows (Outlook, Word, Excel, PowerPoint and Access) is required.
• Valid Commercial Driver's License with no air-brake restrictions may be required (applicable to branches with vehicles over 26,001 lbs.).
• Valid driver's license with a satisfactory driving record is required.
• Excellent communication & interpersonal skills and the ability to adjust with all levels of personnel.
• Multi-task oriented, organized and ability to set priorities and meet deadlines.
• Familiar with applicable work rules/labor agreement, Company employee and safety handbooks, Federal Motor Carrier Safety Regulations and other required documents.

Nice-to-haves

• Experience in cash management or logistics operations.
• Knowledge of safety regulations and compliance standards in the cash handling industry.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and training.
• Health and wellness programs.