Operations Manager

TopGolf - Chesterfield, MO

Full-time - Senior

Chesterfield, MO

Performing Arts, Spectator Sports, and Related Industries

About the position

The Operations Manager at Topgolf is responsible for supervising department managers and their teams to ensure best-in-class service. This role involves coaching and developing team members, driving associate engagement, and upholding operating standards to ensure guest and team safety and satisfaction. The Operations Manager will also manage venue operations, budgets, and spending, while forecasting and controlling sales and expenses. This position requires strong leadership skills and the ability to interact with guests to enhance their experience.

Responsibilities

• Supervise the Department Managers and their teams in providing best-in-class service
• Coach and develop their direct reports and the team
• Drive Associate engagement
• Uphold operating standards and drive Guest and team safety and satisfaction
• Hold leaders accountable for managing venue operations
• Hold departments accountable for budgets and spending
• Forecast and control sales and expenses
• Delegate and follow-up on the completion of tasks
• Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Interact with Guests to check on the quality of their experience
• Leverage business metrics and trends to drive performance and to maximize profit and revenue
• Cultivate relationships with community leaders and organizations to ensure strong connections

Requirements

• 15+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager
• Multi-unit management experience is desired but not required
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location