Operations Manager

Brightview - Renton, WA

Full-time - Mid Level

Renton, WA

Professional, Scientific, and Technical Services

About the position

The Operations Manager at BrightView Landscapes is responsible for overseeing the daily operations of the branch, ensuring efficiency and effectiveness in all processes. This role involves managing staff, improving operational workflows, and ensuring compliance with safety standards while also focusing on customer satisfaction and resource planning.

Responsibilities

• Analyze current operational processes and workflows to identify areas for improvement.
• Manage and supervise staff, providing training and performance evaluations.
• Execute weekly and monthly labor planning and monitor expenses.
• Ensure effective procurement and inventory management from preferred vendors.
• Ensure compliance with industry regulations and company safety standards.
• Monitor key performance indicators (KPIs) and report operational progress to the Branch Manager.
• Address operational issues impacting customer satisfaction and implement improvement processes.
• Lead operational projects aimed at improving business performance.
• Oversee resource allocation, including staffing and equipment.
• Serve as a bridge between various branch departments to ensure smooth operations.

Requirements

• Bachelor's degree in a landscape or business-related field or equivalent experience in a similar service industry.
• Minimum 7 years in the construction or landscaping industry.
• Minimum 2-3 years of management experience within the landscape or service industry.
• Working knowledge of Microsoft Windows operating systems and programs including MS Excel, Word, PowerPoint, Outlook.
• Experience with mobile applications and software for operational tasks.
• Effective written and oral communication skills.
• Ability to create and foster a team-oriented environment.

Nice-to-haves

• Bilingual in English and Spanish preferred.
• Demonstrates ability to function successfully in a fast-paced and ever-changing work environment.

Benefits

• Health insurance
• 401(k)
• Paid time off