Operations Manager

$80,000 - $120,000/Yr

Transdev - Livermore, CA

Full-time - Mid Level

Livermore, CA

1,001-5,000 employees

Transit and Ground Passenger Transportation

About the position

The Operations Manager position at Transdev in Livermore, CA, is a critical role that assists the General Manager in overseeing daily operations of a proposed new business. The role focuses on ensuring safety, compliance, and effective management of transit operations, while prioritizing customer service and employee performance.

Responsibilities

• Assumes first-line supervision of location employees.
• Ensures company policies and procedures are followed.
• Assists the General Manager in the day-to-day operational oversight of location operations, including Safety, Human Resources, and Finance.
• Ensures drivers are mentally and physically prepared for their day.
• Coordinates daily transit operations' dispatching, in-service monitoring, and turn-in activities.
• Be directly involved in hiring, developing, and disciplining drivers and staff.
• Focus on safety, accidents, and customer complaint resolution.
• Completes necessary daily and/or weekly reports for company and customer.
• Tracks and maintains employee attendance system and processes driver and operations staff vacation requests.
• Maintains/orders necessary driver and staff uniforms.
• Monitors and evaluates Operations activities, including vehicle on-time statistics, missed runs, customer complaint data, accident data, and road call data.
• Performs all other duties as assigned and may assist with other areas based on location needs.

Requirements

• 3-5 years' experience in Fixed-route operations.
• 3-5 years of transit supervisory experience preferred.
• Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws for operating demand response transportation services (FTA, DOT, ADA, and Drug & Alcohol, DOJ Title VI, and State DOT regulation).
• Experience supervising schedulers, dispatchers, and drivers.
• Computer literate with working knowledge of Microsoft Office.
• The ability to prioritize tasks effectively and manage time effectively.
• The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public.
• Work extended hours, including weekends and holidays, if needed.
• Demonstrate regular and consistent attendance and punctuality.
• Possess a working vehicle to travel to and from work.
• Subject to DOT drug testing.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance