Operations Manager

Interstate – A Premier Facility Services Provider - Charlotte, NC

Full-time - Mid Level

Onsite - Charlotte, NC

About the position

The Operations Manager is responsible for overseeing the daily activities of assigned portfolio sites within a fast-growing national janitorial and maintenance company. This role focuses on ensuring high standards of cleanliness, safety, and customer satisfaction while managing a team of janitorial staff. The ideal candidate will be self-motivated, able to work independently, and possess strong leadership skills to drive team performance and operational efficiency.

Responsibilities

• Manage the daily activities of assigned portfolio sites, ensuring appropriate cleaning of all areas.
• Ensure all locations are fully staffed through hiring and onboarding.
• Plan, organize, and direct team members to maximize customer satisfaction.
• Coordinate and perform special project work for assigned buildings.
• Communicate with the home office to enhance operations and employee experience.
• Supervise janitorial and facility staff, holding them accountable for performance and attendance.
• Report weekly to the Director on operational status.
• Maintain and order cleaning supplies and inventory for all facilities.
• Process payroll for staff in accordance with company policies.
• Ensure direct reports clock in and out correctly and approve timesheets.
• Schedule and train new janitorial staff members.
• Manage staff performance and discipline, coordinating with HR as needed.
• Enforce company policies and procedures, promoting the Company Handbook/Code of Conduct.
• Monitor budget adherence for supplies and overtime by reviewing weekly.
• Conduct building inspections and prepare reports for clients.
• Communicate daily with clients and meet with them regularly as needed.
• Plan and coordinate new startups, including recruiting and training new employees.
• Attend monthly manager training courses to enhance leadership skills.
• Ensure proper maintenance of all equipment.

Requirements

• 3-5 years' experience in the janitorial industry.
• Prior floor experience preferred.
• Ability to travel throughout the portfolio; this is not a remote position.
• Experience managing a janitorial team of 15+ employees.
• Proficiency in Microsoft Word and Outlook.
• Ability to anticipate customer needs and multitask effectively.
• Experience with Paylocity and other relevant technology.
• Ability to maintain a budget and sell additional services to clients.
• Strong decision-making skills and independent judgment.
• Excellent communication skills, both written and verbal.
• Job reliability, diligence, and attention to detail.
• Flexibility to work nights, weekends, and holidays.
• Valid Driver's License.

Nice-to-haves

• Bilingual (English/Spanish) is a plus.
• Proficiency with general office PC applications (word processing, spreadsheets, databases).

Benefits

• Career advancement opportunities within a family-owned company.
• Recognition and rewards for exceptional employee performance.