Operations Manager

Williams-Sonoma - Arlington, TX

Full-time - Mid Level

Arlington, TX

1,001-5,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Operations Manager at Williams-Sonoma is responsible for leading and developing a team of associates within the Distribution Center in Arlington, TX. This role focuses on motivating, mentoring, and coaching team members to meet operational goals while ensuring compliance with policies and maintaining high standards of health and safety. The Operations Manager will also be accountable for performance monitoring, on-time shipments, and achieving financial objectives.

Responsibilities

• Lead, guide, and direct hourly associates to meet or exceed operational goals.
• Monitor performance and provide coaching, counseling, and development to associates.
• Accountable for maintaining integrity for on-time shipments and people utilization.
• Provide periodic reports to multiple tiers within the organization, ensuring accurate communication.
• Communicate policies to associates and act as the primary information source for the team.
• Direct and ensure top service for internal and external customers.
• Develop performance goals and objectives to ensure accuracy, quality, and customer expectations are met.
• Maintain health and safety standards within the distribution center and promote a positive health and safety culture onsite.
• Direct and oversee job assignments and plan labor schedules for daily, weekly, monthly, and peak seasons.
• Achieve financial plans and budget objectives.

Requirements

• High School Diploma or Equivalent
• At least 3 - 5 years of relevant distribution or manufacturing management/leadership experience
• Ability to communicate effectively with excellent interpersonal and customer relations skills
• Highly organized and process-oriented; ability to complete multiple tasks consistently and on time
• Warehouse Management System experience
• Ability to adapt and change processes to keep pace with evolving business requirements
• Strong technical skills including Microsoft Access, Excel, Word, PowerPoint

Nice-to-haves

• Bachelor's Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field
• 6+ years of management experience in a manufacturing, production or distribution environment
• Bilingual - Spanish
• Exposure to furniture distribution and/or big box distribution
• Solid understanding of Safety and OSHA standards
• Exceptional organizational and time management skills
• Six Sigma/lean experience preferably in a distribution/warehouse environment

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Opportunities for advancement
• Paid holidays
• Generous discount on all Williams-Sonoma, Inc. brand products
• Paid vacations
• Time Off to Volunteer & Matching Gifts
• Community Service Program
• Legal and Identity Protection Plans
• Pet Insurance