Operations Manager

$60,320 - $84,240/Yr

Pacific Dental Services - Fairfax, VA

Full-time - Entry Level

Fairfax, VA

Ambulatory Health Care Services

About the position

The Operations Manager Trainee (OMT) role at PDS Health is designed for individuals to gain the necessary skills and knowledge to independently manage a PDS-supported dental office. The OMT will engage in a structured development program, which includes practical application and mentorship, with the goal of becoming proficient in office management within 4-6 months. This position emphasizes professional growth, team development, and operational excellence in a dental practice setting.

Responsibilities

• Model company culture and values based on the We Believe Behavioral Framework.
• Engage in the assessment, hiring, and retention of team members through training and coaching.
• Investigate and resolve staff and patient issues with effective solutions.
• Execute the PDS Operational Model to meet office imperatives in partnership with the Owner Dentist.
• Drive revenue and profit growth year over year.
• Manage expenses to achieve monthly goals and budget.
• Adhere to cash management and accounting protocols.
• Catalyze team development for the Perfect Patient Experience.
• Deliver effective leadership and coaching to team members.
• Maintain open communication with supervisors to build trust-based relationships.
• Gain proficiency in People-related functions such as hiring and performance evaluation.
• Ensure compliance with company policies and regulatory bodies.
• Report weekly to the Regional Manager on performance and areas for improvement.
• Develop and implement an office success plan for efficient operations.

Requirements

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.
• Valid driver's license and automobile insurance, or reliable means of alternate transportation for travel to multiple offices.

Nice-to-haves

• Associate degree or Bachelor's degree.
• Five or more years of experience leading a team, mentoring, and coaching subordinates.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community