Operations Manager

Chewy - Clayton, IN

Full-time - Mid Level

Clayton, IN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Operations Manager at Chewy will oversee the fulfillment center's operations, focusing on inbound and outbound activities while fostering a safe and productive work environment. This role requires a hands-on leader who can navigate ambiguity and drive continuous improvements in processes and team dynamics. The Operations Manager will engage with various stakeholders, mentor team members, and ensure that key performance indicators are met to enhance customer satisfaction.

Responsibilities

• Lead inbound/outbound activities for the fulfillment center, including receiving, picking, packing, and shipping across two shifts.
• Provide a healthy and safe work environment for associates on the outbound team.
• Direct warehouse supervisory personnel to achieve objectives, including timely fulfillment of customer orders and maintaining low shipment defects.
• Ensure all Key Performance Indicators are on target, such as warehouse misses, on-time shipments, and production levels per hour.
• Engage a team of Area Managers and Operations Leads to drive planning and forecasting.
• Source and further ideas from Area Managers to create improvement plans for the functional area.
• Mentor, train, and develop Area Managers for career progression and learning.
• Develop and share standard processes across shifts and the network.
• Build a positive team environment that encourages employees to motivate change and focus on customer experience.
• Drive continuous improvement in safety, quality, cost, and delivery while expanding warehouse capabilities.
• Use the Warehouse Management System (WMS) to optimize order fulfillment and provide operational insights.

Requirements

• A Bachelor's Degree from an accredited University or comparable experience.
• 5+ years of management experience in fulfillment center/warehouse operations, preferably in retail/e-commerce.
• At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment.
• Proven experience in managing large groups of hourly employees.
• Experience in building or improving inventory management, order management, and warehouse management systems and processes.
• Strong project management and continuous improvement skills.
• Metrics-driven demeanor with a customer service obsession.
• Effective communication and leadership skills for employees, direct reports, and cross-functional teams.
• Ability to adapt quickly and drive results using data.
• High levels of integrity and ethics.

Nice-to-haves

• E-Commerce experience
• Certification and/or experience in Lean Six Sigma and/or Green Belt certification