Operations Manager

$66,376 - $79,294/Yr

Confidential - Plano, TX

Full-time - Mid Level

Plano, TX

About the position

We are seeking a highly motivated and experienced Operations Manager to oversee and enhance our operational processes in the Home Improvement industry. The ideal candidate will be responsible for ensuring efficiency, managing resources effectively, and driving strategic initiatives that align with our business goals. This role requires strong leadership skills and a commitment to continuous improvement in all aspects of operations.

Responsibilities

• Supervise daily operations to ensure smooth workflow and adherence to company policies.
• Maintain a strong understanding of backlog management, ensuring efficient workflow and task completion.
• Implement process improvement strategies to optimize efficiency and productivity across departments.
• Develop and execute strategic planning initiatives that align with the company's long-term vision.
• Ensure that all dates and statuses are accurately updated daily in the CRM system.
• Lead and mentor a team, both onsite and offsite, demonstrating strong servant leadership.
• Ensure that all measurements are completed and submitted within 48 hours.
• Provide leadership and mentorship to team members, promoting a culture of accountability and high performance.
• Ensure all operations are carried out in a cost-effective manner, preventing mis-ordered products.
• Train staff to recognize and halt the ordering process in the event of mis-measures.
• Continuously improve operational management systems, processes, and best practices.
• Cross-train the ordering team on product knowledge and service ordering.
• Formulate strategic objectives to reduce the service count and improve customer satisfaction.

Requirements

• Minimum of 5 years of experience in operations management.
• Strong background in ordering processes in the home improvement industry.
• Strong background in process improvement and project management.
• Strong background in CRM and Backlog Management.
• Demonstrated ability in overseeing and mentoring a team.
• Experience in business development and driving continuous improvement initiatives.
• Exceptional leadership skills with a focus on driving results.

Nice-to-haves

• Strong knowledge of Siding, Windows, Doors, Bath Remodeling, Flooring, and Kitchen Cabinet Refacing.
• Proven experience in operational management or similar roles.
• Proven experience in supervising teams and managing operational functions.
• Proficiency in CRM systems and project management tools.
• Strong understanding of Backlog management principles.
• Excellent project management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and process-oriented mindset.
• Demonstrated ability in process improvement methodologies.
• Strategic planning expertise with a focus on long-term business growth.
• Exceptional leadership qualities, capable of motivating teams towards achieving common goals.
• Knowledge of sales strategies and business development practices.

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance