Operations Manager

$48,900 - $48,900/Yr

Imperial Events Security Services - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

Personal and Laundry Services

About the position

The Operations Manager is responsible for overseeing the day-to-day operations of Imperial Events Security Services, ensuring that all events and venues are adequately staffed with trained security personnel. This role involves recruiting, training, and managing security guards and shift supervisors, as well as maintaining communication with clients and ensuring compliance with company policies and procedures. The Operations Manager works closely with the Director of Operations and other managers to enhance operational efficiency and address any staffing needs.

Responsibilities

• Recruit, hire, and train security guards and shift supervisors to maintain an adequately staffed roster.
• Manage the implementation of a security staffing and logistics plan for each event/venue as assigned by the Director of Operations.
• Ensure all staff are knowledgeable and following all policies and procedures per IESS, event, or venue protocols.
• Conduct site visits and staff inspections regularly for assigned events/venues.
• Ensure open and clear lines of communication exist across the organizational chart.
• Interact with and be the main point of contact for clients.
• Forecast staffing needs based on weather, days of week, length of show, and other relevant factors.
• Ensure Shift Supervisors are enforcing all IESS policies at all times.
• Oversee, coach, develop, and discipline both direct and indirect reports as required.
• Fill in as a Shift Supervisor or Security Guard when necessary to avoid an unstaffed post.
• Attend or oversee all required trainings as directed by executive management.
• Collaborate with the management team to ensure IESS is always efficient and improving.
• Maintain an 'open door' policy for employee concerns at all levels of the organization.
• Network at industry events and travel when required, occasionally overnight.

Requirements

• Must be at least 25 years of age or older.
• Must have a high school diploma or GED; 2 years of college preferred.
• Ability to communicate in English effectively both orally and in writing.
• Must possess a valid US driver's license and pass a Driver's Record check.
• Must have at least 3 years experience managing others directly.
• Must have a flexible schedule which includes working some nights, weekends, and holidays as business needs dictate.
• Neat and professional appearance with an upbeat, friendly, and personable demeanor.
• Must be organized, detail-oriented, and able to prioritize tasks.
• Must be proficient in computer skills and fluent in Microsoft programs.

Benefits

• 401(k) matching
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off