Operations Manager

$44,554 - $85,654/Yr

Floor & Decor - West Hartford, CT

Full-time - Manager

West Hartford, CT

1,001-5,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Operations Manager is responsible for overseeing all aspects of store operations, ensuring an exceptional shopping experience for customers while maximizing profitability. This role involves managing store operations, supervising staff, maintaining inventory integrity, and ensuring compliance with company standards and safety regulations.

Responsibilities

• Demonstrate ability to read and review profit and loss statements to identify areas of improvement.
• Utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process.
• Maintain inventory integrity by supervising the cycle count and inventory counting processes.
• Assist the General Manager in handling store level human resources or loss prevention issues as necessary.
• Supervise cash handling practices and ensure necessary communications to the corporate finance department.
• Coordinate facility management to guarantee the safety and security of customers and employees.
• Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability.
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
• Ensure store presentation standards are achieved and maintained.
• Support, model, and enhance seamless customer service focus by creating a friendly, helpful, knowledgeable, and quick environment for customers and co-workers.
• Engage customer focus during the pick-up and check-out process.
• Handle claims and other KCM/MOD duties as needed.
• Ensure maximum scheduling coverage especially during peak traffic periods.
• Record-keeping and reporting of inventory, HR related matters, and cash office records.
• Ensure web orders are shipped out including samples (e-commerce).
• Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence.
• Assist the sales team with resets, displays, and display credits (merchandising).
• Administer W/C matters and associated claims and maintain OSHA logs in coordination with the Store Support Center.
• Direct/supervise truck appointments, communicate scheduling, and manage scheduling issues (logistics).
• Assist with customer pick-ups, auditing storage, and maintaining pre-sales/FDX.
• Involved in sales reset in accordance with warehouse team (pack-out/overnight).
• Review and assess the performance of associates on a timely basis.
• Train, develop, supervise, and define workload for associates.
• Ensure store adheres to COP/SOPs.
• Manage direct reports to ensure performance.
• Monitor associate retention and career development; communicate ideas to General Manager.
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.
• Ensure compliance to scheduling, hiring, payroll, and business planning processes.
• Monitor, maintain, and follow company policies; support company expectations and systems.
• Available to open and/or close the store in an effective manner.
• Perform additional managerial duties as necessary.

Requirements

• 3-5 years retail management experience and proven ability to direct operations.
• Ability to perform in a high volume, highly complex location.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
• Must possess excellent customer service skills and work well under pressure.

Benefits

• 401(k) matching
• Dental insurance
• Employee stock purchase plan
• Health insurance
• Opportunities for advancement
• Referral program
• Vision insurance