Operations Manager

$95,000 - $110,000/Yr

Tishman Speyer - New York, NY

Full-time - Mid Level

New York, NY

Real Estate

About the position

The Operations Manager at Tishman Speyer is responsible for overseeing the day-to-day operations of a property, ensuring a high-quality service experience for customers. This role involves leading the Property Management and Maintenance teams, managing budgets, and fostering long-term customer relationships. The Operations Manager will report to the General Manager and will be based in Midtown, New York City.

Responsibilities

• Lead the Property Management support and Maintenance teams to provide a best-in-class customer-focused experience throughout the property.
• Maintain customer relationships, including hospitality and traditional operations management.
• Understand customer business needs and leverage our platform to solve their real estate challenges.
• Review lease proposals and facilitate space tours for prospective customers.
• Coordinate unique event programming with a focus on creating and maintaining a community atmosphere.
• Assist the General Manager to drive overall amenity engagement.
• Lead a cross-functional team to ensure all corporate objectives, policies, and standards are met.
• Develop direct reports through mentoring, identifying growth potential, and setting objectives for career advancement.
• Develop the annual operating budget and capital plan, and present to internal stakeholders and partners.
• Conduct financial reporting for profit and loss variances, quarterly reforecasting, and investor reports.
• Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations.
• Facilitate pre-built and landlord-built customer spaces.
• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects.
• Assist the Property Management team with projects and communication.

Requirements

• 3-8 years of experience in a similar role within the real estate or hotel industry.
• Bachelor's degree required (with a focus on hospitality or real estate preferred).
• Prior hospitality experience preferred.
• Financial experience including costs, budgets, service contracts, and arrears.
• Proficient in Microsoft Office or equivalent.
• Ability to travel between floors and buildings to effectively communicate with the team and customers.

Nice-to-haves

• Experience leading a multi-layered team.
• Takes initiative and is a proactive leader focused on continuous improvement.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational and project management skills.
• Passion for working with people and creating amazing experiences.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Opportunities for advancement