Operations Manager

$65,000 - $85,000/Yr

Bath Fitter - Columbia, SC

Full-time - Mid Level

Columbia, SC

Construction of Buildings

About the position

The Operations Manager at Bath Fitter is responsible for overseeing all installation, service, and warehouse personnel within the assigned territory. This role ensures that work is assigned, reviewed, and completed according to company standards, while also monitoring services, inventory, and compliance with safety regulations. The Operations Manager plays a crucial role in leading teams, resolving customer service issues, and maintaining operational efficiency.

Responsibilities

• Evaluates all installation work and customer service issues, ensuring timely resolution.
• Leads installation and service teams to complete their daily workload.
• Responds to in-field issues that arise within the installation and service team.
• Recruits, hires, trains, coaches, and terminates Installation Technicians, Detail/Service Technicians, and Warehouse Specialists.
• Communicates scheduling needs and changes with the Customer Service Department.
• Assigns daily work to installation personnel and holds weekly meetings with Installers.
• Monitors company materials and supplies for appropriate and efficient use.
• Ensures Installer vehicles are regularly serviced and maintained in good condition.
• Completes all necessary sales technical training.
• Enforces compliance with company policies and safety regulations.

Requirements

• Strongly prefer 4 years of management experience overseeing 5 or more personnel.
• Ability to work independently and react effectively to business needs.
• Ability to regularly lift and/or push/pull up to 100 pounds.
• Valid State driver's license with an excellent safety record.
• Ability to follow written and verbal instructions.
• Competency with technology and Microsoft Office Suite.

Nice-to-haves

• Experience managing routing, delivery logistics, construction, plumbing, carpentry, millwork, home remodeling/renovation, bathroom installations, or mold remediation.

Benefits

• Fuel card
• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance