Operations Manager

LE002 Flagship Facility Services LLC - Hebron, KY

Full-time - Mid Level

Hebron, KY

1,001-5,000 employees

About the position

The Operations Manager at Flagship Facility Services is responsible for overseeing all customer accounts, ensuring their growth and satisfaction. This role involves managing employees, maintaining quality standards, and fostering long-term relationships with clients. The Operations Manager will also handle various operational tasks, including inventory management, safety programs, and budget oversight.

Responsibilities

• Ensure proper staffing to meet client needs.
• Ensure all supplies, materials, and work performed meet the quality & budgetary standards set by the company.
• Maintain the operating condition and security of all tools and equipment owned, leased, or rented by the company.
• Maintain accurate and complete inventory of company materials, supplies, equipment and tools necessary for efficient job-related operations.
• Conduct inspections to ensure company quality standards are maintained.
• Evaluate the performance of employees and discuss evaluations with them.
• Conduct regular training sessions for employees on job procedures and safety.
• Hold regular meetings with field Supervisors and Leads to review ongoing work and procedures.
• Attend all training and meetings given by Flagship Airport leadership team.
• Meet with customers regularly to ensure their needs are met and solicit additional work outside the contract.
• Oversee all janitorial operations and manage supervisors who oversee the staff.
• Manage job starts and the safety program.
• Manage operations budget.

Requirements

• Bachelor's degree in Operations Management, Business Management, Statistics, or equivalent.
• Five to ten years of related experience and/or training, preferably in the janitorial/facilities field.
• Knowledge of proper use of equipment, materials, and supplies used in maintenance work.
• Excellent internal and external customer service skills.
• Ability to lead and motivate others.
• Strong communication skills and ability to relate to people at all levels of an organization.
• Proficiency in Microsoft Office including Word, Excel, Outlook, and Kronos timekeeper.

Nice-to-haves

• Experience in the janitorial/facilities field is preferred.

Benefits

• DailyPay option for immediate payment after work.
• Opportunities for professional development and training.