Operations Manager

Extime PS LLC - Hapeville, GA

Full-time - Mid Level

Hapeville, GA

About the position

The Operations Manager at PS ATL is a leadership role responsible for overseeing day-to-day operations and ensuring service quality across various departments, including Control Room, Food & Beverage, Hospitality, and Housekeeping. This position involves managing staff performance, collaborating with other departments, and maintaining relationships with government organizations to enhance operational efficiency and customer satisfaction.

Responsibilities

• Responsible for the leadership and development of all designated teams.
• Contributes to recruitment and development of future leaders.
• Evaluating staff performance, identifying areas for improvement, and designing and providing feedback.
• Manages performance of the day-to-day operation and its departments for service quality.
• Ensure that all departments maintain SOP and service standards.
• Collaborating with other departments and their leaders.
• Effectively manage PS relationships with TSA, CBP, City of Atlanta Aviation Department, and other government organizations.
• Lead service recovery opportunities.
• Review EAST reports, making recommendations for remedial action and process improvements.
• Work in conjunction with Head of Training and Head of Member Experience.
• Develop the training and operation in line with member feedback.
• Identify training needs.
• Works with Managing Director ATL on operational process design, resources, and processes.

Requirements

• 5+ years of Operations experience required.
• Prior supervisory/leadership experience desired.
• Able to take direction well and apply feedback.
• Executes current role and evolving standards with precision.
• Excellent communication skills with members, employees and our partners (TSA, CBP etc.).
• Strong written and verbal aptitude to guide operational staff in a positive and effective manner.
• Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Unlimited paid time off
• Dental insurance
• 401(k)
• Flexible spending account
• Cell phone reimbursement
• Vision insurance
• 401(k) matching
• Life insurance