Operations Manager

Block by Block - Austin, TX

Full-time - Manager

Austin, TX

Administrative and Support Services

About the position

The Operations Manager at Block by Block is responsible for overseeing the Hospitality Ambassador Program, providing leadership and daily management to a team of Ambassadors deployed throughout the district. This role emphasizes team management, client interaction, and continuous program improvement, ensuring a high-quality experience for both employees and the community.

Responsibilities

• Provide daily oversight and leadership to the Hospitality Ambassador Program.
• Manage recruitment, selection, onboarding, and training of new Ambassadors.
• Adjust resource deployment based on daily needs and challenges.
• Identify and solve problems to enhance program quality.
• Procure and manage inventory of supplies and equipment.
• Report outcomes through various channels including apps and spreadsheets.
• Engage in hands-on management to coach and mentor team members.

Requirements

• Valid TX Driver's License
• 5 years of managing teams of 20+
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Availability for nights and weekends

Nice-to-haves

• Experience in customer service
• Ability to work outdoors in all weather conditions
• Strong problem-solving skills
• Experience in quality assurance
• Team-building experience

Benefits

• 401(k) Retirement Savings Plan
• Medical insurance with FSA and/or HSA
• Dental insurance
• Vision insurance
• Short-Term and Long-Term Disability
• Life insurance
• Accidental Death and Dismemberment insurance
• Critical Illness insurance
• Paid time off (Vacation, Sick Time, Holidays)
• Employee Recognition Awards
• Employee Referral Bonus Program
• Bonus Program for management positions