Operations Manager

$43,888 - $47,750/Yr

Emler Swim School - Cedar Park, TX

Full-time - Mid Level

Cedar Park, TX

About the position

The Operations Manager at Emler Swim School is a leadership role focused on managing daily operations, enhancing customer experiences, and developing team members. This position involves active engagement with children, families, and staff, ensuring a fun and effective learning environment. The role offers extensive training and professional development opportunities, making it ideal for individuals passionate about leadership and education in an aquatic setting.

Responsibilities

• Drive exceptional customer experiences and satisfaction by calmly, positively and proactively responding to challenges.
• Perform daily operations from teaching swim lessons, deck management, engaging customers, and MORE!
• Evaluate student progress using Emler Swim School's teaching curriculum and customer service processes through front-line work.
• Create and manage class and employee schedules in a way that positively impacts the business.
• Lead regular team meetings and manage employee engagement.
• Develop team members at various points in their professional journey, including those early in their careers or new to the workforce.

Requirements

• Undergraduate College degree preferred (3 years of relevant work experience may be considered)
• 1-2 years of management experience
• Excellent performance record reporting to a General Manager or Supervisor while leading, motivating, and empowering a skilled and productive team
• A genuine love for teaching children
• Ability to recognize problems and resolve on the spot
• Excellent customer service skills - it must be natural for you to want to say 'yes!'
• Ability to set goals, create plans and convert plans into action.

Benefits

• Starting salary range $43,888-$47,750
• Incentivized bonus plan
• Health, dental, vision and life insurance plan options
• Short term and long term disability insurance
• Voluntary Aflac supplemental insurance plans at discounted rates
• 401k with employer matching
• Paid Time Off
• Discounted rates on pet insurance
• Discounts on products and services through LifeMart
• Development, training and company-sponsored events