Operations Manager

$104,000 - $156,000/Yr

QBE Insurance Group - New York, NY

Full-time - Manager

Remote - New York, NY

10,001+ employees

Insurance Carriers and Related Activities

About the position

The purpose of this role is to lead and coordinate business operations activities to achieve regional targets and goals, propose and implement business improvement strategies, oversee a streamlined business operations department, supervise day-to-day activities of assigned business units, and manage business continuity planning to deliver service excellence.

Responsibilities

• Lead and manage the team across all business lines to set quality service standards and execute operational strategies.
• Support Management in implementing business strategies and ensuring compliance with regulatory requirements.
• Develop, maintain and enhance operational standards to deliver best practice and global consistency.
• Manage delivery of services to agreed timescales, quality and budget.
• Drive streamlined team operations by developing and executing operations standards and procedures.
• Monitor and measure service delivery and performance to identify and address areas of risk.
• Anticipate and proactively manage resolution of operational issues.
• Act as an escalation point for problems and issues and ensure resolution.
• Collaborate with key stakeholders to implement solutions and drive ownership of change.
• Actively coach and develop less experienced team members.

Requirements

• Extensive relevant experience.
• Bachelor's degree or equivalent combination of education and work experience.

Nice-to-haves

• Excellent verbal & written English communication skills.
• Experience of managing complex business and change initiatives.
• Practiced in building and improving business processes.
• Proactive approach to identification of opportunities and resolution of issues.
• Strong operational and service background.

Benefits

• Comprehensive medical, dental, vision and wellbeing benefits.
• Competitive 401(k) contribution.
• Paid-time off program.
• Paid-family and care-giver leaves.
• Annual discretionary bonus plan based on business and individual performance.
• Hybrid work arrangements with office attendance 8-12 days per month.