NCI Information Systems - Arlington, VA
posted 22 days ago
Empower AI is seeking an Operations Manager to join our team, providing essential support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. This role is pivotal in managing and maintaining the JSP-supported infrastructure across all managed platforms, ensuring that we deliver high-quality IT services to our customers in the Pentagon and National Capital Region (NCR). The Operations Manager will be responsible for overseeing the operations of the contract, which includes a structured approach to operating, managing, and maintaining the infrastructure, as well as defining requirements for future upgrades based on operational and customer trends. In this position, you will manage a wide range of daily operations, incidents, troubleshooting, and initiatives, including system and application upgrades. You will work closely with the On-Site Program Manager and Government Leadership to ensure that all operations align with the contract's objectives. The role also involves managing multiple complex IT projects, developing and implementing DoD-specific IT policies, processes, and procedures, and monitoring and reporting on client Service Level Agreements (SLAs). Your expertise will be crucial in driving standardization in the hosting environment and assisting customers in transitioning applications to the JSP IT environments, thereby enabling the delivery of services through various models such as Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Desktop as a Service (DaaS).