Operations Manager

Placemakr - San Antonio, TX

Full-time - Manager

San Antonio, TX

Accommodation

About the position

At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence.

Responsibilities

• Consistently provide an exceptional experience to anyone you interact with by embodying what our teams, guests, residents and partners should think of as a trusted friend, subject matter expert, and local insider.
• Foster a 'one team' mentality by collaborating effectively with all property and non-property leaders and team members contributing to a cohesive and supportive work environment.
• Maintain a safe, secure and compliant environment for leaders, team members and guests by adhering to and driving accountability for established Placemakr and property-specific people, operational and financial policies and procedures.
• Embody Placemakr leadership competencies by driving accountability, developing, motivating, challenging and engaging your team of line-level managers, supervisors and individual contributors.
• In partnership with non-property leadership, provide initial and ongoing training for your team(s) on Placemakr people, operational and financial SOPs and programs.
• Own the success of company-wide or property-specific people-related initiatives on your property.
• Collaborate with Placemakr's PX and TA teams on talent acquisition efforts for your property.
• Own the overall operational success of Front of House, Back of House and administrative/budgetary functions of your property.
• Partner with your Area Leader and/or non-property teams to ideate and execute on people, operational and/or budgetary solutions.
• Utilize Placemakr SOPs and best practices and collaborate with all Placemakrs effectively.
• Provide hands-on assistance to all members of your team for issues that require escalated leadership or expertise.
• Collaborate effectively with Sales, Revenue, Marketing and applicable non-property teams to drive overall revenue.
• Drive NOI and overall financial success of your property through controlling expenses and being cognizant of budgetary impacts.
• Additional duties and responsibilities, as assigned.

Requirements

• A bachelor's degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree.
• 2+ years' experience in a leadership role within retail, food & beverage, hospitality, multi-family or similar environment.
• A minimum of 1+ years' experience of successful multi-department leadership.
• Experience with executing on team member relationship issues and retention, engagement, succession planning, performance management and/or growth and development initiatives.
• Proven track record with scheduling, training and developing non-exempt employees.
• A demonstrated track record of operational success made possible by a true customer-focus.
• Previous experience reviewing or managing expenses to a budget.
• Exceptional verbal and written communication skills.
• A hands-on leader and world-class motivator.
• Ability to manage cross-functional relationships, competing priorities and time and resources proactively.

Benefits

• Competitive pay, generous stock options and performance bonuses
• Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
• Paid Parental Leave
• Paid Life Insurance
• 401k + 4% employer matching program
• Flexible PTO to allow time for you to recharge
• Monthly cell phone reimbursement and health & wellness stipend
• Discounts to stay at select Placemakr properties all over the US