Operations Manager

$62,985 - $74,100/Yr

US Bank - Gresham, OR

Full-time - Entry Level

Gresham, OR

Credit Intermediation and Related Activities

About the position

The position at U.S. Bank involves overseeing Consumer Default Operations Support, specifically focusing on Correspondence and Loss Mitigation Program management. The role requires a thorough understanding of customer accounts and involves various document processing and record-keeping tasks. It also includes customer service responsibilities, such as addressing inquiries and resolving issues, while ensuring compliance with regulatory controls.

Responsibilities

• Oversee Consumer Default Operations Support for Correspondence and Loss Mitigation Program management.
• Perform document processing and record-keeping tasks associated with customer accounts.
• Enter new account information and update existing account details.
• Record transactions and answer customer inquiries.
• Classify, consolidate, and summarize documents and information.
• Complete reports and provide administrative support.
• Resolve customer problems and respond to requests for information.

Requirements

• Bachelor's degree or equivalent work experience.
• Typically two to three years of relevant experience.
• Superior knowledge of products, services, terminology, procedures, and systems related to the assigned area.
• Excellent customer service skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Ability to independently identify and resolve complex problems.
• Proficient computer skills, especially in Microsoft Office applications.
• Excellent verbal and written communication skills.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law