Operations Manager

$53,000 - $58,240/Yr

Allied Universal - Montgomery, AL

Full-time - Mid Level

Montgomery, AL

Administrative and Support Services

About the position

The Operations Manager at Allied Universal is responsible for overseeing staffing, scheduling, and payroll processing for Security Professionals at assigned client sites. This role involves maintaining communication with staff, managing employee performance, and ensuring compliance with company policies. The Operations Manager plays a crucial role in maintaining employee morale and operational efficiency within the division or branch.

Responsibilities

• Interview and hire qualified applicants to fill open positions in a timely manner.
• Evaluate low-performing employees for potential replacement or transfer.
• Make initial job offers and manage job transfers according to company procedures.
• Create and manage post schedules in Winteam to ensure adequate coverage.
• Ensure staffing according to contract requirements and manage overtime effectively.
• Receive and update weekly time-sheets and run bi-weekly payroll according to company procedures.
• Follow company policies regarding timekeeping and conduct weekly audits of timekeeping records.
• Process requests for final paychecks and other pay-related issues.
• Conduct disciplinary and counseling sessions with Security Professionals as needed.
• Initiate termination procedures for voluntary and involuntary separations.
• Maintain regular contact with Security Professionals to ensure effective utilization and training.
• Ensure high employee morale and low turnover through proactive communication.
• Enforce post-specific policies and procedures through communication and training.
• Prepare and run required reports and address discrepancies or operational issues.

Requirements

• Minimum high school diploma or equivalent required.
• 3 - 5 years of professional-level experience managing non-exempt employees in a service organization.
• Prior experience in the security industry, law enforcement, military, or customer service is highly desired.
• Ability to secure a valid Guard License if required by the state.
• Must complete a behavioral assessment, background evaluation, and drug test as a condition of employment.
• Demonstrated working knowledge of personal computers and Microsoft Office software is mandatory.
• Ability to write effective reports and document investigations and counseling sessions.
• Outstanding verbal and written communication skills required.

Nice-to-haves

• Prior security industry and/or military experience preferred.
• College degree or coursework desirable.
• Experience in scheduling, operations, and employee management in a service-related industry is a significant plus.

Benefits

• Medical, Dental, and Vision coverage
• Free employee life insurance
• Paid employee training and development
• 401K
• Employee assistance programs
• Paid holidays and flexible PTO
• Great company culture and work/life balance