Operations Manager

$58,240 - $81,120/Yr

Pds Health - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

1,001-5,000 employees

About the position

The Operations Manager Trainee (OMT) at PDS Health is designed to equip individuals with the necessary skills and knowledge to independently manage a PDS-supported dental office. This role emphasizes professional development through a structured training program, practical application, and mentorship, with the expectation that the trainee will be capable of managing a dental office within 4-6 months of completing the program.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
• Engage in the assessment, hiring, and retention of team members through training, supervision, counseling, and coaching.
• Investigate and resolve staff and patient issues by analyzing facts and developing effective solutions.
• Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
• Drive year-over-year revenue and profit growth while managing expenses to achieve monthly goals and budget.
• Demonstrate proficiency in cash management and accounting protocols.
• Catalyze team development to enhance the Perfect Patient Experience.
• Deliver effective leadership, coaching, and mentoring to team members to identify and implement improvement opportunities.
• Maintain open communication with direct supervisors to develop trust-based relationships and address issues early.
• Ensure compliance with company policies and regulatory bodies.
• Report weekly to the Regional Manager on accomplishments, areas for improvement, and performance goals.
• Develop and implement an office success plan, including staff development and operational protocols.

Requirements

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.
• Possess and maintain a valid driver's license and automobile insurance.
• Ability to travel to multiple offices per day, with reliable transportation.

Nice-to-haves

• Associate degree or Bachelor's degree.
• Five or more years of experience leading a team, mentoring, and coaching subordinates.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance